Sometimes little things like a delayed FedEx package can ruin your day and make you feel powerless, as you watch your package being sent back and forth between different cities, feeling unable to do anything to speed up the process.
Take a deep breath, relax.
There’s nothing you can do to make your package arrive faster (yelling at customer service won’t help – it’s not their fault anyway), but there is something you can do to make you feel more empowered.
You can claim your money back.
Do you know that FedEx has a money-back guarantee which entitles you to a full refund of the shipping charges if your package is delivered even 1 minute after the delivery commitment time?
Many people are not aware of that. I used to think that you can get a refund only if your package is damaged or lost. But that’s not true.
Quote:
17.1 FedEx offers a Money Back Guarantee for the following services or service options (if and where available): FedEx Europe First, FedEx International First, FedEx International Next Flight, FedEx International Priority, FedEx International Priority Freight, FedEx International Economy (intercontinental Shipments only), FedEx International Economy Freight, FedEx International Priority Plus, FedEx International Broker Select, FedEx International Priority DirectDistribution, FedEx Standard Overnight, FedEx 1Day Freight, FedEx Priority Overnight. For the avoidance of doubt, Money Back Guarantee does not apply to Intra-European Shipments using the FedEx International Economy service. FedEx will upon request either refund or at its option (to be exercised in FedEx’s sole discretion) credit to the applicable invoice the Transportation Charges incurred by the Sender if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time (“Service Failure”).
FEDERAL EXPRESS CONDITIONS OF CARRIAGE FOR EUROPE, THE MIDDLE EAST, THE INDIAN SUBCONTINENT AND AFRICA
There is the list of limitations, so check the T&C for your country to see if you qualify for a refund. If the delay was their fault, you probably do.
Most likely, customer service won’t even mention this to you. Perhaps, they’ve been trained not to be “pro-active”, to save their company money.
So you need to ask for it yourself.
Of course, if you miss an important deadline because of the delay, just getting your money back won’t seem like an adequate “compensation”.
But in any case, don’t let them screw you over and get away with it.
Get you money back and spend it on something nice to cheer you up a bit!:)
